Return and Refund Policy – IPP Flora Go

Effective Date: 01-11-2025
Last Updated: 01-11-2025

At IPP Flora Go, your satisfaction is important to us. We take pride in the quality of our products and services. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for purchases made through our mobile application.

1. Eligibility for Returns

Due to the nature of hygiene and paper products, returns are accepted only under the following conditions:

• The item received is damaged, defective, or incorrect (not matching the order).
• The issue is reported within 48 hours of receiving the delivery.
• The product is unused, unopened, and in its original packaging.

2. Non-Returnable Items

We are unable to accept returns for:

• Used or opened hygiene and tissue products
• Items not in their original condition or packaging
• Products returned after the return window has expired
• Items purchased on final sale, promotional offers, or clearance (unless damaged/defective)

3. Return Process

To initiate a return:

• Contact our customer support team at [Insert Email/Phone Number] within 48 hours of delivery.
• Provide your order number, photo evidence of the issue, and a brief description.
• Once approved, we will arrange for the pickup or ask you to return the item through our delivery partner.

4. Refund Policy

Refunds are issued under the following terms:

• Approved refunds will be processed within 7–10 business days of receiving the returned item or confirmation of the issue.
• Refunds will be credited to the original method of payment used during purchase.
• In cases where a refund is not possible, we may offer a replacement item or store credit, depending on the situation.

5. Cancellation Policy

• Orders can be cancelled before they are dispatched from our warehouse.
• Once the order is shipped, cancellations are no longer possible, and the standard return process applies.

6. Contact Us

If you have any questions or need support with a return or refund request, please reach out to us:

Integrated Paper Products W.L.L
Email: support@ipp-qatar.com
Phone: +974 40375945
Address:

Integrated Paper Products factory W.L.L (IPP),

Doha New Industrial Area,

Street 29, Building 420, Area 81

P.O. Box: 291

Thank you for shopping with IPP Flora Go.

We are committed to providing quality products and excellent customer service.